How it works
Two pathways. One rule: review first.
Whether your route is a personalised protocol or a doctor consultation, nothing is recommended, payable, or prepared until a licensed professional has reviewed your case.
- Start privately online
- Professionally reviewed
- Discreet fulfilment
Pathway one
Personalised protocol
For assessment-led wellness support, designed and re-reviewed by a pharmacist. Typical for Longevity and everyday wellbeing concerns.
- 01
Red-flag symptoms stop the flow here
Private assessment
A persona-based questionnaire covering your health history and goals — completed online, in your own time.
- 02
No recommendation before this review
Pharmacist review
A licensed pharmacist checks your answers against a fixed safety checklist, escalating to a doctor where needed.
- 03
Proposal & acceptance
You receive a personalised protocol proposal to review and accept — or decline — before anything proceeds.
- 04
No fulfilment before acceptance & payment
Payment
Only available once a proposal is approved and accepted. There is no cart, and nothing is payable before review.
- 05
Preparation & release
Prepared through a licensed professional partner and released only after a pharmacist's final check.
- 06
Discreet delivery & refill review
Plain-packaged delivery — and a pharmacist re-review at every refill cycle before anything is prepared again.
Pathway two
Doctor consultation
For concerns where a doctor is the appropriate reviewer — a private teleconsultation, with any prescription independently verified by a pharmacist afterwards.
- 01
Red-flag symptoms stop the flow here
Private assessment
Where your answers point to a doctor conversation, the assessment routes you to the consultation pathway.
- 02
Book & pay the consult fee
The consultation fee is the only payment made before professional review — it pays for the review itself.
- 03
Teleconsultation
A private video consultation with a registered doctor. No waiting room, no counter conversation.
- 04
Doctor escalation, where required
The doctor decides
The outcome may be a prescription, advice without one, or a referral for in-person care. No outcome is promised.
- 05
Pharmacist verification
Any prescription is independently verified by a licensed pharmacist before fulfilment can begin.
- 06
Discreet delivery
Plain-packaged delivery with pharmacist counselling notes included.
Safety gates
The steps that cannot be skipped
Red flags stop the flow
Certain symptoms end the assessment immediately and signpost appropriate urgent or in-person care instead.
Review before recommendation
No protocol, product, or prescription is ever suggested before a licensed professional has reviewed your case.
Doctor escalation
Wherever a doctor is the right reviewer, the case moves to a doctor — the pharmacist cannot skip that step.
Nothing ships early
Fulfilment cannot begin before your acceptance and payment — and a pharmacist's release check comes after that.
Theo & Thea is not an emergency service. If you are experiencing a medical emergency, contact your local emergency services or go to the nearest emergency department.
The first step is a few quiet questions
Delivery timelines are confirmed at review — never promised on a marketing page.